If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Returns Policy

Returns are easy, and for most returns there's no need to contact us.

Within 15 days of receipt of your shipment, including gifts, you may return any of the following items, for any reason, for a full product refund. We'll even refund the shipping cost if the return is a result from our error.
 

• Any skateboard deck that has not been used, assembled,  and grip-tape has not been applied.
• Any unopened media (CD, DVD, VHS Tape, or video game)
• Any type of clothing that has not been used (T-Shirts, sweatshirts, shorts, pants, shoes, and head wear)
• Any other item in new condition with original packaging and accessories.

If you are returning any item due to manufacturers defects or breakage you must contact the manufacturer directly.

Please note that we can process returns and refunds only for items purchased from EastCoastSkates.com. We cannot exchange items unless they are damaged. All returned items are subject to a 20% restocking fee.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item.

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

If you are returning a gift, you will receive a gift certificate for the value of the return, which may be used at anytime toward your purchases at EastCoastSkates.com. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. Don't worry--we won't let the gift giver know about your return.

Packing & Sending Your Return

Please include the packing slip with the items you are returning, wrap the package securely, and ship the package to the address below via some type of confirmed mail. (eg: FedEx, UPS, USPS with delivery confirmation)

Lost Your Packing Slip?

If you do not have your packing slip, please indicate the order number or the email address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send package to the address below:

East Coast Skates
345 High Street
Chestertown, MD 21620